:root{
  --brand:#C8102E;          /* 人文云红 */
  --brand-dark:#9E0B24;
  --ink:#1F2733;            /* 主文字 */
  --ink2:#5B6675;           /* 次文字 */
  --line:#E5E7EB;
  --bg:#F5F6F8;
  --navy:#1A2B4A;
  --ok:#1E8E5A;
}

.consult-mask{position:fixed;top:0;right:0;bottom:0;left:0;z-index:100000;display:none;align-items:center;justify-content:center;padding:20px;background:rgba(14,26,48,.62);-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);animation:consultFade .22s ease-out}
.consult-mask.is-open{display:flex}
@keyframes consultFade{from{opacity:0}to{opacity:1}}
@keyframes consultPop{from{opacity:0;transform:translateY(14px) scale(.96)}to{opacity:1;transform:translateY(0) scale(1)}}
.consult-modal{position:relative;display:flex;flex-direction:column;width:100%;max-width:780px;max-height:calc(100vh - 40px);overflow:hidden;background:#fff;border-radius:16px;box-shadow:0 30px 70px rgba(14,26,48,.45);animation:consultPop .26s ease-out}
/* 头部：沿用页面 hero 深蓝渐变，突出「人工在线」状态 */
.consult-head{display:flex;align-items:center;justify-content:space-between;gap:10px;flex-wrap:wrap;padding:16px 22px;background:linear-gradient(135deg,#1A2B4A 0%,#2C3E5E 100%);color:#fff}
.consult-head-main{display:flex;align-items:center;gap:10px 12px;flex-wrap:wrap}
.consult-title{font-size:17px;font-weight:800;letter-spacing:.3px}
.consult-status{display:inline-flex;align-items:center;gap:6px;font-size:12px;color:#C9D4E6;background:rgba(255,255,255,.12);border-radius:14px;padding:4px 14px}
.consult-dot{display:inline-block;width:8px;height:8px;flex:none;border-radius:50%;background:#3DD68C;box-shadow:0 0 0 3px rgba(61,214,140,.25)}
.consult-dot.off{background:#9AA1AC;box-shadow:none}
.consult-close{width:32px;height:32px;flex:none;padding:0;border:none;border-radius:50%;background:rgba(255,255,255,.14);color:#fff;font-family:inherit;font-size:14px;line-height:1;cursor:pointer;transition:background .2s ease,transform .25s ease}
.consult-close:hover{background:rgba(255,255,255,.3);transform:rotate(90deg)}
/* 主体：左企业微信 / 右电话 + 留言 */
.consult-body{display:grid;grid-template-columns:1.05fr .95fr;gap:18px;padding:20px 22px;overflow:auto}
.consult-wx{position:relative;padding:22px 18px 18px;border:1.5px solid var(--ok);border-radius:14px;background:linear-gradient(180deg,#F4FBF7,#fff 62%);text-align:center}
.consult-flag{position:absolute;top:-11px;left:16px;padding:3px 12px;border-radius:10px;background:linear-gradient(90deg,#1E8E5A,#22A96B);color:#fff;font-size:11px;font-weight:700;box-shadow:0 4px 10px rgba(30,142,90,.28)}
.consult-wx h3{font-size:16px;color:#0B7A44;margin-bottom:4px}
.consult-wx-sub{font-size:12px;color:var(--ink2)}
.consult-qr{width:176px;height:176px;margin:12px auto 10px;padding:8px;background:#fff;border:1px solid var(--line);border-radius:12px;box-shadow:0 6px 18px rgba(26,43,74,.08)}
.consult-qr img{display:block;width:100%;height:100%;object-fit:contain}
.consult-gift{margin:4px 0 10px;padding:7px 10px;border:1px dashed var(--ok);border-radius:9px;background:#fff;color:#0B7A44;font-size:12px;font-weight:600}
.consult-wx-tip{font-size:11.5px;color:#8B97AB;line-height:1.7}
.consult-wx-tip b{color:var(--brand)}
/* 右列：电话 + 留言 */
.consult-right{display:flex;flex-direction:column;gap:14px;min-width:0}
.consult-tel{padding:16px;border:1px solid var(--line);border-radius:14px}
.consult-tel h4{font-size:13.5px;font-weight:600;color:var(--ink2);margin-bottom:10px}
.consult-nums{display:flex;flex-direction:column;gap:10px;margin-bottom:0}
.consult-num{display:flex;align-items:baseline;justify-content:space-between;gap:10px}
.consult-num-lab{font-size:11px;color:#8B97AB}
.consult-num b{font-size:16px;font-weight:800;color:var(--ink);letter-spacing:.3px}
/* 留言表单 */
.consult-form{display:flex;flex:1 1 auto;flex-direction:column;padding:16px;border:1px solid var(--line);border-radius:14px}
.consult-form h4{font-size:13.5px;font-weight:600;color:var(--ink2);margin-bottom:10px}
.consult-row{display:flex;gap:8px}
.consult-row .consult-field{flex:1 1 0;min-width:0}
.consult-field{display:block;margin-bottom:8px}
.consult-field input,.consult-field textarea{display:block;width:100%;padding:9px 11px; box-sizing: border-box; border:1px solid var(--line);border-radius:8px;background:#fff;color:var(--ink);font-family:inherit;font-size:13px;line-height:1.5;outline:none;transition:border-color .18s ease,box-shadow .18s ease}
.consult-field textarea{min-height:62px;resize:vertical}
.consult-field input::placeholder,.consult-field textarea::placeholder{color:#A9B1BF}
.consult-field input:focus,.consult-field textarea:focus{border-color:var(--brand);box-shadow:0 0 0 3px rgba(200,16,46,.1)}
.consult-field.is-error input,.consult-field.is-error textarea{border-color:var(--brand);background:#FFF9FA}
.consult-err{display:none;margin-top:3px;color:var(--brand);font-size:11px;font-style:normal}
.consult-field.is-error .consult-err{display:block}
.consult-send{padding:10px;border:none;border-radius:8px;background:var(--brand);color:#fff;font-family:inherit;font-size:13.5px;font-weight:700;cursor:pointer;transition:background .2s ease}
.consult-send:hover{background:var(--brand-dark)}
.consult-send:disabled{opacity:.72;cursor:default}
.consult-ok{display:none;padding:8px 0;color:#0B7A44;font-size:13px;font-weight:700;text-align:center}
.consult-form.is-done .consult-row,.consult-form.is-done .consult-need,.consult-form.is-done .consult-send,.consult-form.is-done .consult-tip{display:none}
.consult-form.is-done h4{display:none}
.consult-form.is-done{justify-content:center;text-align:center}
.consult-form.is-done .consult-ok{display:block}
.consult-ok-tip{display:none;margin-top:6px;color:#8B97AB;font-size:11.5px}
.consult-form.is-done .consult-ok-tip{display:block}
.consult-tip{margin-top:auto;padding-top:8px;color:#8B97AB;font-size:11px;text-align:center}
/* 底部信任条 */
.consult-foot{display:flex;flex-wrap:wrap;align-items:center;justify-content:center;gap:8px;padding:12px 22px;background:var(--bg);border-top:1px solid var(--line)}
.consult-foot span{padding:4px 12px;border:1px solid var(--line);border-radius:10px;background:#fff;color:var(--ink2);font-size:11.5px}
.consult-foot b{color:var(--brand)}
/* 关闭弹窗后的挽留气泡 */
.consult-retain{position:fixed;right:22px;bottom:22px;z-index:100001;width:300px;padding:14px 18px 16px;border:1px solid var(--line);border-left:4px solid var(--brand);border-radius:12px;background:#fff;box-shadow:0 14px 40px rgba(14,26,48,.22);animation:consultPop .28s ease-out}
.consult-retain-x{position:absolute;top:8px;right:10px;padding:0;border:none;background:none;color:#8B97AB;font-size:13px;line-height:1;cursor:pointer}
.consult-retain-x:hover{color:var(--ink)}
.consult-retain-t{padding-right:16px;margin-bottom:6px;font-size:13.5px;font-weight:700}
.consult-retain-d{margin-bottom:10px;color:var(--ink2);font-size:12px}
.consult-retain-row{display:flex;align-items:flex-start;gap:8px}
.consult-retain-row .consult-field{flex:1 1 auto;min-width:0;margin-bottom:0}
.consult-retain-send{padding:9px 14px;border:none;border-radius:8px;background:var(--brand);color:#fff;font-family:inherit;font-size:12.5px;font-weight:700;white-space:nowrap;cursor:pointer;transition:background .2s ease}
.consult-retain-send:hover{background:var(--brand-dark)}
.consult-retain-send:disabled{opacity:.72;cursor:default}
.consult-retain-ok{display:none;color:#0B7A44;font-size:12.5px;font-weight:700}
.consult-retain-form.is-done .consult-retain-row{display:none}
.consult-retain-form.is-done .consult-retain-ok{display:block}
/* 移动端：单列、二维码缩小、气泡铺满 */
@media(max-width:860px){
  .consult-mask{padding:14px}
  .consult-head{padding:14px 16px}
  .consult-status{font-size:11px;padding:3px 10px}
  .consult-body{grid-template-columns:1fr;gap:16px;padding:16px}
  .consult-qr{width:150px;height:150px}
  .consult-foot{gap:6px;padding:12px 16px}
  .consult-foot span{padding:3px 10px;font-size:11px}
  .consult-retain{left:14px;right:14px;bottom:14px;width:auto}
}
/* 动效偏好：关闭动画 */
@media(prefers-reduced-motion:reduce){
  .consult-mask,.consult-modal,.consult-retain{animation:none}
  .consult-close:hover{transform:none}
}